In short: You can cancel before work starts for a full refund. Once work has started, you pay for the work done. Monthly services can be cancelled with 30 days’ notice. Approved refunds are paid to your original payment method within 5–7 working days.
Scope
This policy applies to all payments made to Pixels Corp (Udaipur, Rajasthan, India) through our website, payment links, payment gateways, UPI or bank transfer, for our digital marketing services, website projects and paid online tools.
It should be read together with our Terms of Service. Where a signed Service Agreement or Statement of Work sets different cancellation or refund terms, that agreement applies to that engagement.
Nothing in this policy limits any right you have as a consumer under the Consumer Protection Act, 2019 or other applicable Indian law.
One-Time Projects
This covers website design and development, branding, video production, SEO audits and other fixed-scope projects.
| When you cancel | Refund |
|---|---|
| Before work has started (no discovery call, research, design or development done yet) | Full refund of the amount paid |
| After work has started, before final delivery | Refund of the amount paid minus the value of work completed up to the cancellation date, based on the milestones in your quotation. The project deposit covers planning and initial work, so it is generally not refundable once work has started. |
| After final files, the website or other deliverables have been handed over or published | No refund |
Revisions included in your quotation are provided free of charge. Dissatisfaction with a design direction is handled through those revisions rather than a refund.
Monthly Retainers
This covers SEO, social media management, PPC management, content marketing, email marketing and other ongoing monthly services.
- Cancelling: You can cancel at any time by giving 30 days’ written notice, unless your Service Agreement specifies a different notice period or a minimum term.
- Before the month starts: If you cancel before work for a prepaid month begins, the fee for that month is refunded in full.
- During a month: Fees for a month that has already started are not refunded, because work such as planning, content, optimisation and reporting is carried out throughout the month. Services continue until the end of the notice period.
- Minimum terms: If you agreed to a minimum term (for example 3 or 6 months) in exchange for a discounted rate, cancelling early may mean the discount no longer applies to the months already billed, as stated in your agreement.
Please note: SEO and marketing results depend on factors outside our control, such as search engine algorithms, competition and platform policies. Results not being achieved within a particular period is not by itself grounds for a refund, but you are always free to cancel with notice.
Advertising Spend
Advertising budgets for Google Ads, Meta (Facebook and Instagram) Ads, LinkedIn Ads and similar platforms are normally paid by you directly to the platform. Any refund of unused ad balance is governed by that platform’s own policy.
If you paid ad budget to Pixels Corp to spend on your behalf, any amount not yet spent on the date of cancellation is refunded in full. Amounts already spent on ads cannot be refunded.
Tools & Subscriptions
This covers paid plans for our online tools, such as the Rank Tracker Tool. Our SEO Audit Tool and Free Backlink Directory are free to use.
- You can cancel a subscription at any time from your account. You keep access until the end of the billing period you have already paid for, and you will not be charged again.
- If you ask for a refund within 7 days of a payment and have not used the plan’s paid features since that payment, we refund it in full.
- After 7 days, or once the paid features or top-up credits have been used, payments are not refundable, except where the service was unavailable because of a fault on our side.
Non-Refundable Items
The following cannot be refunded once purchased or paid on your behalf:
- Domain name registrations and renewals
- Third-party hosting, software licences, premium themes, plugins, stock images, fonts and music
- Advertising spend already used on any platform
- Influencer, publisher or media fees already paid to third parties for your campaign
- Work already completed and delivered
Duplicate or Failed Payments
If you were charged twice for the same invoice, or money was debited from your account but the payment failed on our side, the extra or failed amount is refunded in full. Send us the transaction ID or payment screenshot.
Payments that fail at the bank or payment gateway are usually reversed automatically by your bank within 5–7 working days. If the amount has not come back after that, contact us and we will help you trace it.
Cancellation by Pixels Corp
If we have to cancel a project or service for reasons on our side (for example, we are unable to deliver the agreed scope), we will refund the amount paid for any work not yet delivered.
We may suspend or end services as described in our Terms of Service, for example for non-payment, or for misuse or illegal use of our services. In those cases, refunds are limited to any prepaid amount for work not yet carried out, after deducting any amount you owe us.
How to Request a Cancellation or Refund
- Contact us through our contact page or call / WhatsApp +91 79760 85835.
- Include your name, company, the service or invoice number, the payment date and the reason for cancelling.
- We confirm receipt within 2 working days and tell you the refund amount, if any, with a breakdown of work completed.
Cancellation requests are effective from the date we receive them in writing.
Refund Processing Time
- Approved refunds are initiated within 5–7 working days of approval.
- Refunds are paid to the original payment method (card, UPI, net banking or bank account). Depending on your bank, it may take another 5–10 working days for the amount to show in your account.
- Refunds are made in the currency you paid in. We are not responsible for differences caused by exchange rates or by charges from your bank or card issuer for international payments.
- Where GST was charged, the refund includes the GST on the refunded amount, and a credit note is issued as required under GST law.
Grievances & Governing Law
If you are not satisfied with how your request was handled, you can contact our Grievance Officer, Anshul Vijay (Founder), through our contact page or on +91 79760 85835. We acknowledge complaints within 48 hours and aim to resolve them within one month.
This policy is governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Udaipur, Rajasthan, without affecting your right to approach a consumer commission where the law allows it.
Contact Us
For any question about cancellations or refunds, please get in touch:
Pixels Corp
Attn: Anshul Vijay, Founder
Udaipur, Rajasthan, India — 313001
Phone / WhatsApp: +91 79760 85835
Write to us through the contact page with “Refund request” in your message.
See also our Terms of Service and Privacy Policy.